Infrastructure Manager

  • San Francisco, CA
  • Full Time
  • Information Technology
  • Experienced

Reporting to the Director of Information Technology, the Infrastructure Manager is responsible for the maintenance, security, and enhancement of the Academy's infrastructure systems.  In addition, the position supervises a team of employees, helping each reach their highest potential. 

The Infrastructure team is part of the Department of Information Technology and oversees all network and shared infrastructure. In addition, the group oversees organizational-wide information security practices and provides end-user support. The Infrastructure team department works alongside the Business Applications team, supporting the  Academy’s business systems and reporting functions. 


Come join a team dedicated to the Academy’s mission, vision and values! Currently, the Academy has a new strategic plan including three initiatives – Hope for Reefs, Thriving California, and Islands 2030 – that leverage biodiversity science, environmental learning, and collaborative engagement to regenerate fragile ecosystems around the world. Learn more at

We hope you are inspired by what we do and are excited to contribute to our mission. The Academy is looking for candidates who do great work, and we know they may come from a number of different backgrounds and experiences. We encourage you to apply even if you do not believe you meet every ­one of the qualifications for the position.

The position is a hybrid of on-site/work from home and can change as business needs warrant. The candidate must easily be able to work onsite in Golden Gate Park in San Francisco when needed. Candidates are required to have up-to-date COVID-19 vaccination, including receiving a booster shot, as a condition of employment, absent qualifying exemptions in accordance with applicable laws. Individuals receiving a conditional offer of employment from the California Academy of Sciences will be provided the full text of the vaccination policy.


  • Demonstrates a deep understanding of The Academy’s technology, including hardware, software, networking, telephony, and the interrelation of these systems
  • Ensures information security best practices are implemented and followed while actively participating in continuous improvement
  • Identify infrastructure needs and create, prioritize, and manage projects assigned by management
  • Actively participates in overall IT management at The Academy, assisting in decision making and developing strategic plans, standard policies and procedures, and service level agreements
  • Interacts with business leaders to understand their needs and concerns related to systems, translating those discussions into system improvements
  • Provides insight into new technologies that focus on supporting business requirements and coordinates the procurement and configuration of those technologies
  • Establishes trusted partnerships with vendors that play a vital role in supporting the department and fosters new relationships when relevant opportunities arise
  • Rapidly discover the root cause of system issues through abnormal log entries, system behavior, or console errors
  • Serves as the final escalation point for infrastructure systems, providing Level III system support
  • Performs system maintenance and provides technical support to maintain system availability and to achieve schedule demands.
  • Performs annual audits for infrastructure licensing, user accounts, data storage, hardware, and other matters, enforcing compliance with all established IT standards, policies, and procedures
  • Recognizes system deficiencies and implements effective solutions, including extending existing technologies and researching and procuring new technologies     
  • Follow all Academy safety regulations 
  • Other duties as assigned


A qualified candidate will possess a combination of the following education and/or equivalent experience 

  • A minimum of five years of IT experience in supporting hardware, software applications, operating systems, and local area networking
  • Demonstrated experience in developing solutions, scripting, and system configuration


  • Advanced knowledge of the following:
  • Enterprise Server Hardware (Dell, HP, Cisco UCS)
  • Network Storage (NetApp, Synology, Brocade SMB/NFS/iSCSI/FC/NDMP/LTO Tape)
  • VMware vSphere and ESXi
  • Windows Server Administration and Engineering
  • Active Directory Administration and Engineering
  • Microsoft Clustering
  • Enterprise databases (SQL Server)
  • Experience in installing load balancing, application, database, and queuing servers
  • Experience with an enterprise NMS such as Solarwinds, EDR systems (e.g. FireEye), and enterprise logging frameworks, like Splunk
  • Experience with Cisco networking a plus (Hyperconverged Infrastructure a plus)
  • Experience managing and developing a team of employees
  • A proven track record of delivering against a project portfolio or roadmap 
  • Strong analytical and communication skills; recognized as a subject matter expert and thought leader
  • Excellent documentation and knowledge management skills

Other Skills:

  • Collaboration: Ability to work as part of a team or collaborate well with team members, and external collaborators (if applicable) to accomplish mutual goals.
  • Communication: Ability to work efficiently and communicate with staff, cross-functional teams, and external customers from different identities and experiences.
  • Innovation: Ability to bring new ideas, create inventive solutions and find efficiencies to transform manually or detailed processes.
  • Demonstrated commitment to equity and inclusion.
  • Ability to transport 25 lbs.  


Reasonable accommodations will be made to enable individuals with disabilities to meet the job’s essential functions. While performing the duties of this job, the employee is frequently required to stand, sit, use a computer, and communicate on the phone, in person, and online meetings/calls. Must be able to perform repetitive motions 50% of the time.

APPLICATION DEADLINE:   Applications will be reviewed on a rolling basis until the position is filled.

APPLICATION PROCESS: Please upload a resume and complete the brief online application.

The California Academy of Sciences will give full consideration for employment to all qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance (SF Police Code, Article 49).

The California Academy of Sciences is an Equal Opportunity Employer and is committed to ensure that all employees and applicants receive equal consideration and treatment, regardless of race, color, creed, gender (including gender identity or gender expression), religion, marital or domestic partner status, age, place of birth, national origin or ancestry, physical, mental or medical disability, height or weight, sex, sexual orientation, citizenship, military service status, veteran status, or any other characteristic protected by state or federal law or local ordinance.

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