Guest Experience Service Associate

San Francisco, CA
Part Time
Guest Experience
Entry Level

We hope you are inspired by what we do and are excited to contribute to our mission. The Academy is looking for candidates who do great work, and we know they may come from a number of different backgrounds and experiences. We encourage you to apply even if you do not believe you meet every one of the qualifications for the position.

All Academy staff and volunteers will be required to be fully vaccinated against COVID-19, including receiving a booster shot when eligible as a condition of employment, absent qualifying exemptions in accordance with applicable laws. Individuals receiving a conditional offer of employment from the California Academy of Sciences will be provided the full text of the vaccination policy. The position is on-site.

POSITION SUMMARY:  
Reporting to the Assistant Managers of Guest Experience, this position is responsible for the day to day operations and providing platinum level customer experiences to guests of the California Academy of Sciences. Areas of responsibility included are: the entryway, theaters, exhibits and various guest services. As assigned by the on-duty Assistant Manager, the Service Associate will respond to constantly changing operational needs by providing excellent customer service.  While this position requires evening, full weekend, and holiday availability the work schedule is on an as-needed basis. The California Academy of Sciences is open to the public 365 days a year. 

The California Academy of Sciences welcomes people of all backgrounds, identities, and beliefs to join us in achieving our mission to explore, explain, and sustain life on Earth. We place diversity, equity, and inclusion at the heart of our recruiting efforts and strive to build a culture centered on mutual respect, equal treatment, and the opportunity to succeed.

POSITION DUTIES AND RESPONSIBILITIES:
Reasonable accommodations may be made to enable individuals with disabilities to perform the position duties and responsibilities.

  • This position is responsible for working in and has duties in the following areas of the Academy: Guest Experience (hosting, group entry facilitation, coat check, tours), show control (Planetarium and Forum), and exhibit facilitation (Rainforest and Living Roof).
  • Assist in special event after-hours operation in the aforementioned areas, as assigned.  During special events staff will be under the direct supervision of the Special Events Coordinator
  • Engage with visitors by providing information on daily programs, exhibits, suggested museum itineraries, and San Francisco attractions
  • Facilitate traffic flow in and out of the museum, exhibits, and theaters
  • Continuously  interacting with our guests to ensure an excellent experience which exceeds their expectations
  • Provide necessary support to the Assistant Managers as needed to ensure smooth operation of the department, including light office work and visitor registration
  • Work with the Custodial Team to assist with general cleaning and sanitation of workspaces and high touch areas of the public floor
  • Other duties as assigned

HEALTH & SAFETY REQUIREMENTS:

  • Follow all Academy Health & Safety Guidelines
  • Wear a face covering at all times while working

MINIMUM QUALIFICATIONS:
The requirements listed below are representative of the knowledge, skill, and/or ability required or preferred.

EXPERIENCE:

  • Prior experience in a fast paced customer-facing environment
  • Sales and cash handling preferred
  • Experience with a ticketing system, electronic scanners and tablets. Tessitura experience desirable
  • Experience with children and families preferred

KNOWLEDGE, SKILLS AND ABILITIES:

  • Honesty and reliability required
  • Ability to effectively communicate messages via radio system and act accordingly
  • Commitment to excellent customer service
  • Ability to accurately process cash transactions
  • Ability to work independently and show initiative
  • Excellent communication skills
  • Ability to work in a busy, fast paced environment
  • Ability to be courteous with the public, including children, for extended periods of  time
  • Familiarity with Google Suite a plus
  • Able to perform repetitive motions 75% of the time
  • Ability to transport 25 lbs.

WORK ENVIRONMENT:
The physical expectations described here are representative of those that must be met by an employee to successfully perform the duties and responsibilities of this position. At the Academy, we get to work in pretty unique spaces! We have active positions on the public floor that require repetitive motion, moving through and rotating to different positions throughout the day.  In the Rainforest exhibit, we work in humid temperatures around various wildlife ie. birds, snakes, spiders, and insects. In the Planetarium exhibit, staff work in a sometimes darkened theatre environment with steps on a 30-degree slope. For everyone’s safety this position requires a face covering to be worn 100% of the time.

APPLICATION DEADLINE: September 30, 2022 at 5 PM. Applications will be accepted and reviewed on a rolling basis through that date.

The California Academy of Sciences will consider for employment all qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance (SF Police Code, Article 49).

The California Academy of Sciences is an Equal Opportunity Employer and is committed to ensure that all employees and applicants receive equal consideration and treatment, regardless of race, color, creed, gender (including gender identity or gender expression), religion, marital or domestic partner status, age, national origin or ancestry, physical, mental or medical disability, sex, sexual orientation, citizenship, military service status, veteran status, or any other characteristic protected by state or federal law or local ordinance.

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